Contact Us
Whether you've spotted something out of date on one of our sweepstakes casino reviews, want to suggest a platform we haven't covered, or just have a question about how the sweeps coins model works, we'd like to hear from it. This page explains how to get in touch with Social Casinos and what kind of questions we're actually able to answer.
What we can help with
Social Casinos is an independent research and review site covering sweepstakes and social casinos in the US market. We're happy to hear from readers on topics such as:
- Corrections — a welcome offer, coin package or state availability listed on one of our pages that has changed
- Suggestions — a new sweepstakes casino you'd like us to look at and potentially add to our rankings
- General questions about how the dual-currency sweepstakes model works, including Gold Coins and Sweepstakes Coins
- Feedback on our comparison tables, ratings or how we've explained a particular operator's terms
- Reports of anything on the site that looks broken, misleading or out of date
What we can't help with
Because Social Casinos is a comparison and review resource, not an operator, we're not able to resolve issues tied to a specific account. That includes coin balances, redemption requests, identity verification, or a payment that hasn't arrived. Those matters sit entirely with the sweepstakes casino you registered with, and each platform's own support team is the only party that can access your account details, check your verification status, or process a redemption. If you're stuck on something account-related, check the operator's help centre or the contact details in your account dashboard rather than writing to us — we simply don't have visibility into individual player accounts.
Similarly, we can't offer legal advice about whether a particular sweepstakes casino is permitted where you live. State rules on sweepstakes promotions change fairly often, and the honest answer is always to check the operator's own terms and your state's current position rather than take our word for it.
Before you write in, a few things worth checking first
| Question | Where to look |
|---|---|
| Is a specific sweepstakes casino available in my state? | The operator's own terms and conditions or eligibility page — availability changes and operators set their own rules |
| Am I old enough to sign up? | Most platforms set a minimum of 18, though some require 21 in certain states — always confirm on the operator's site |
| Do I have to buy coins to play or win? | No — legitimate sweepstakes casinos offer a free entry route (often called an alternative method of entry) alongside paid coin packages |
| How do I redeem Sweepstakes Coins? | Check the operator's redemption page — most set a minimum threshold and require identity verification first |
How our reviews and ratings work
If your message is about how we arrived at a rating or ranking, it helps to know our approach: we research each sweepstakes casino's coin packages, game library, redemption terms and stated state restrictions from publicly available information and the operator's own terms. Editorial ratings reflect that research, not customer reviews, and no operator can pay for a better position on our tables. If you believe we've got a detail wrong, tell us specifically what changed and we'll look into updating it.
A note on responsible play
If you're reaching out because you're concerned about your own play or someone else's, that's an important conversation, but it's not one to have through a general contact form. Our Responsible Gambling page has information on staying in control and where to find dedicated support resources.
Other places to find answers
Many common questions are already covered elsewhere on the site. Our About Us page explains who we are and how we approach reviews, and our Terms and Conditions page sets out the rules for using Social Casinos. If your question is about a sweepstakes casino's actual terms, offers or state eligibility, the fastest answer usually comes straight from that operator rather than from us.
We read every message that comes in, though as an independent site we can't guarantee a response time. Being specific — which page, which operator, which detail — helps us get back to you with something useful rather than a generic reply.